Refund policy

Refund Policy

All Sales Are Final Because every item in our shop is handmade with care and made in limited quantities, we do not accept returns or issue refunds. We encourage you to review product descriptions, dimensions, and photos carefully before purchasing.

Exchanges & Store Credit  We want you to love your purchase! If you are unsatisfied with your order, we are happy to offer an exchange or store credit within 14 days of delivery, provided the item is returned in its original, unused condition with original packaging.

To initiate an exchange, please contact us at [your email address] within 14 days of receiving your order. Return shipping costs are the responsibility of the customer. Once we receive and inspect the returned item, we will issue store credit or process an exchange.

Damaged or Defective Items If your order arrives damaged or defective, please contact us within 7 days of delivery at aswsfiberstudio@gmail.com with photos of the damage. We will make it right with a replacement, exchange, or store credit at no additional cost to you.

Lost Packages If your package is lost in transit, please refer to our Shipping Policy for information on how we handle lost shipment claims.

Custom or Personalized Orders Custom and personalized items are final sale and are not eligible for exchanges or store credit.

Questions? Please don't hesitate to reach out at aswsfiberstudio@gmail.com — we're happy to help!